Effective Date: July 21, 2026

Last Updated: July 21, 2026

Brand / Legal Entity: URWAN

GSTIN: 26ACEFA8886G1ZU

Registered Office Address: C011, SSVR Urban Flora, Immadihalli Main Road, Whitefield, Bangalore – 560066, Karnataka, India

1. Overview

At URWAN, we are committed to delivering our engineered apparel and precision-fit garments safely, reliably, and efficiently. This Shipping and Delivery Policy outlines the timelines, courier processes, coverage regions, and delivery terms applicable to all orders placed on our Platform.

2. Order Processing & Dispatch Timelines

A. Processing Time

  • All orders are processed at our primary fulfillment center within 1 to 2 business days (excluding Sundays and national/public holidays) following successful payment confirmation.
  • Because URWAN garments are produced in small-batch runs, orders placed during peak campaign launches or promotional drops may experience processing delays of up to an additional 24–48 hours.

B. Order Cut-Off Times

  • Orders placed before 12:00 PM IST on a business day will enter processing on the same day. Orders placed after 12:00 PM IST, or on weekends and public holidays, will be processed on the next business day.

3. Delivery Destinations & Shipping Rates

A. Coverage Across India

We ship to standard serviceable pincodes across India utilizing accredited, high-tier logistics partners (e.g., Delhivery, Blue Dart, Bluedart Apex, DTDC, or equivalent courier networks).

B. Domestic Shipping Charges

  • Standard Delivery: Free standard shipping is provided on all domestic orders above ₹1,999 (or a specified promotional order threshold).
  • Flat Rate Shipping: For orders below the free shipping threshold, a standard flat shipping fee of ₹99 is applied at checkout.

4. Estimated Transit & Delivery Timelines

Estimated delivery times vary depending on the delivery destination pincode:

Destination RegionEstimated Delivery Timeline
Metro Cities (Bangalore, Mumbai, Delhi-NCR, Kolkata, Chennai, Hyderabad)2 to 4 Business Days
Tier 2 & Tier 3 Cities / Urban Regions4 to 6 Business Days
Rest of India / Remote & Special Zones6 to 9 Business Days

Note: Delivery timelines are estimates provided by our logistics partners and commence from the date of dispatch, not the date of order placement.

5. Order Tracking & Dispatch Notifications

Once your order has been packaged and handed over to our courier partner:

  1. You will receive an automated Dispatch Confirmation email and SMS/WhatsApp notification containing your unique Air Waybill (AWB) / Tracking Number.
  2. You can track your shipment live using the tracking link provided in your notification email or via the Track Order portal on our website.

6. Cash on Delivery (COD) Policy

  • Availability: Cash on Delivery (COD) may be available for select serviceable pincodes within India.
  • COD Convenience Fee: A non-refundable handling fee of ₹50 – ₹99 may apply to COD orders to cover additional logistics processing.
  • Verification: COD orders are subject to automated or manual mobile OTP verification prior to dispatch. URWAN reserves the right to cancel unverified COD orders.

7. Delivery Execution & Failed Delivery Attempts

A. Delivery Attempts

Our courier partners will make up to three (3) delivery attempts at the designated delivery address provided during checkout.

B. Incorrect / Incomplete Address

URWAN is not responsible for delayed or failed deliveries resulting from inaccurate, incomplete, or out-of-date shipping addresses provided by the customer. Any re-shipping costs incurred due to incorrect address submission will be borne by the customer.

C. Undeliverable Shipments

If a shipment remains undelivered after 3 attempts, or if the recipient refuses delivery, the package will be returned to our Bangalore facility (Return to Origin – RTO). Upon receipt and inspection:

  • For prepaid orders, a refund will be issued after deducting applicable original shipping and RTO transit charges.
  • For COD orders, future COD ordering privileges may be restricted for that account.

8. Transit Damages & Missing Items

We take extreme care in packaging every order using secure, tamper-evident packaging.

  • Damaged / Tampered Packaging: If the external packaging appears severely damaged, tampered with, or open upon delivery, do not accept the package. Request the delivery executive to mark it as “Refused due to damage” and notify us immediately.
  • Reporting Period: Any missing items, wrong items, or transit damage claims must be reported to our customer care team at info@urwan.com within 48 hours of delivery, accompanied by unboxing photos/videos showing the original condition of the outer box and items.

9. Force Majeure & Delays

URWAN shall not be held liable for shipment delays caused by circumstances beyond reasonable control, including but not limited to severe weather conditions, natural disasters, political instability, strikes, transport disruptions, regional lockdowns, or government-mandated restrictions.

10. Contact Information

For any inquiries, order updates, or tracking support, please contact our support team:

  • Entity Name: URWAN
  • GSTIN: 26ACEFA8886G1ZU
  • Email: info@urwan.com
  • Mobile: +91 9738002530
  • Address: C011, SSVR Urban Flora, Immadihalli Main Road, Whitefield, Bangalore – 560066, Karnataka, India
  • Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST