Effective Date: July 21, 2026

Last Updated: July 21, 2026

Brand / Legal Entity: URWAN

GSTIN: 26ACEFA8886G1ZU

Registered Office Address: C011, SSVR Urban Flora, Immadihalli Main Road, Whitefield, Bangalore – 560066, Karnataka, India

1. Overview & Regulatory Compliance

This Privacy Policy (“Policy”) governs the collection, storage, processing, transfer, and protection of personal data by URWAN (“Company,” “we,” “us,” or “our”) when you access or use our website, mobile interface, or associated e-commerce services (collectively, the “Platform”).

This Policy is formulated in strict compliance with:

  • The Information Technology Act, 2000 (IT Act) and applicable amendments.
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).
  • The Digital Personal Data Protection Act, 2023 (DPDP Act).
  • Applicable Indian consumer protection and e-commerce regulatory frameworks.

By accessing, browsing, or using the Platform, registering an account, or placing an order, you explicitly consent to the collection, usage, and disclosure of your personal information in accordance with the terms of this Policy.

2. Categories of Information Collected

We collect both Personal Information (data that directly or indirectly identifies you) and Non-Personal Information (aggregate or technical data).

A. Information Provided Directly by You

  • Identity & Contact Data: Full name, billing address, shipping/delivery address, email address, mobile phone number, and account credentials.
  • Transactional Data: Details regarding orders placed, payment confirmation codes, product selections, invoice histories, returns, exchanges, and warranty registration claims under our Lifetime Warranty framework.
  • Customer Support Data: Written correspondence, chat transcripts, voice feedback, or claims submitted to customer care or our Grievance Officer.

B. Information Collected Automatically

  • Technical & Device Information: Internet Protocol (IP) address, browser type and version, operating system, device identifiers, time zone setting, location data, and network provider details.
  • Usage & Behavioral Data: Clickstream patterns, page view durations, search queries, product views, abandoned cart actions, referring URLs, and interaction timelines.

C. Financial Data Disclaimer

All online financial transactions are processed using secure, accredited third-party Payment Gateway Aggregators certified under PCI-DSS standards. URWAN does not store or process raw credit card numbers, debit card numbers, PINs, CVVs, or NetBanking passwords on its servers.

3. Purpose & Grounds for Data Processing

We collect and process your personal data strictly for legitimate business purposes, including but not limited to:

  1. Contractual Performance: Processing orders, fulfilling shipments, dispatching tracking updates, generating tax invoices under GST regulations, and facilitating returns/exchanges.
  2. Customer Service & Lifetime Warranty Management: Authenticating lifetime warranty eligibility, resolving technical or product issues, and handling customer complaints.
  3. Legal & Regulatory Obligations: Complying with tax laws (GST laws), statutory audits, anti-fraud regulations, and law enforcement requests.
  4. Platform Optimization: Conducting data analytics, performance testing, network security monitoring, and user interface enhancements.
  5. Marketing Communications: Sending transactional notices, promotional alerts, newsletter publications, and early-access campaign updates (strictly where explicit consent or opt-in has been provided).

4. Disclosure & Sharing of Personal Data

URWAN strictly refrains from selling, renting, or trading your personal information to third parties for commercial gain. We share data solely on a need-to-know basis with trusted partners under strict confidentiality agreements:

  • Logistics & Courier Partners: Authorized third-party courier services and fulfillment centers to deliver purchased goods.
  • Payment Gateways & Banking Partners: Financial intermediaries to facilitate secure payment processing and authorization.
  • Technology & Hosting Providers: Enterprise cloud hosting, data storage, web analytics, and IT support service providers.
  • Legal & Regulatory Authorities: Government bodies, tax authorities, or law enforcement entities when required by law, court order, or statutory mandates.

5. Data Retention & Security Standards

A. Retention Period

Personal data is retained only as long as necessary to fulfill the operational purposes outlined in this Policy, satisfy statutory tax and reporting requirements (under GST and income tax laws), or comply with legal dispute timelines. Upon expiry of applicable retention periods, data is securely erased or anonymized.

B. Security Safeguards

We implement robust organizational, physical, and technical security measures, including:

  • End-to-end Transport Layer Security (TLS/SSL) encryption for data in transit.
  • Secure server infrastructure protected by firewalls and access controls.
  • Restricted employee and vendor access limited strictly to authorized personnel.

While we take all industry-standard precautions, no digital transmission or online storage environment can be guaranteed as 100% immune to unauthorized security breaches.

6. Cookies and Tracking Technologies

Our Platform uses cookies, web beacons, and pixel tags to improve session navigation, remember cart contents, analyze traffic trends, and customize user experiences.

  • Essential Cookies: Mandatory for core site functionalities (e.g., checkout session maintenance).
  • Analytical Cookies: Allow us to evaluate visitor traffic patterns and operational efficiency.

You may adjust your browser settings to reject or delete cookies. However, disabling essential cookies may compromise site functionality and checkout operations.

7. Your Statutory Data Rights

Under Indian data protection laws, you possess the following rights regarding your personal information:

  • Right to Access & Review: Request details regarding personal data held by us and review its accuracy.
  • Right to Correction & Erasure: Request correction of inaccurate information or deletion of data (subject to legal retention mandates).
  • Right to Withdraw Consent: Opt-out of marketing communications at any time by utilizing the “Unsubscribe” link in emails or contacting customer support.

To exercise these rights, please submit a written request to our designated Grievance Officer.

8. Third-Party Links

Our Platform may contain links to third-party portals or social media integrations. URWAN is not responsible for the privacy practices, content, or security standards of external websites. Users are advised to review third-party privacy policies independently.

9. Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000 and Rules made thereunder, the contact details of the Grievance Officer for URWAN are provided below:

  • Designation: Grievance Officer – Data Protection
  • Entity Name: URWAN
  • Mailing Address: C011, SSVR Urban Flora, Immadihalli Main Road, Whitefield, Bangalore – 560066, Karnataka, India
  • Email Address: info@urwan.com
  • Contact Number: +91 9738002530
  • Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

All grievances or legal queries will be acknowledged within 24–48 hours and resolved in accordance with applicable statutory timelines.

10. Updates to This Policy

URWAN reserves the right to modify or update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. Updated versions will be posted on the Platform with a revised “Last Updated” date. Continued use of the Platform following updates constitutes acceptance of the revised Policy.