Effective Date: July 21, 2026

Last Updated: July 21, 2026

Brand / Legal Entity: URWAN

GSTIN: 26ACEFA8886G1ZU

Registered Office Address: C011, SSVR Urban Flora, Immadihalli Main Road, Whitefield, Bangalore – 560066, Karnataka, India

1. Overview

At URWAN, we build garments engineered for durability, precision fit, and long-term performance. We stand behind our quality with a clear, customer-first return and exchange process, alongside our signature Lifetime Warranty covering manufacturing integrity.

2. 14-Day Return & Exchange Window

We offer a 14-day hassle-free return and exchange policy from the date of package delivery.

A. Eligibility Criteria

To be eligible for a return, replacement, or store credit exchange, the item must fulfill the following conditions:

  • The item must be in its original, unused, unwashed, and unaltered condition.
  • All original product tags, branded packaging, dust bags, and trim attachments must remain intact.
  • The product must be free from wear marks, stains, perfume scents, body odours, or pet hair.

B. Non-Returnable / Non-Exchangeable Items

  • Tailored, customized, or altered garments.
  • Select innerwear, compression baselayers, or socks due to strict hygiene standard regulations.
  • Products marked as “Final Sale” or purchased during warehouse clearance events (unless delivered damaged or defective).

3. The URWAN Lifetime Warranty

URWAN garments are built with high-grade performance textiles and reinforced stitching. Select core items (including signature denim and structured jackets) carry our Lifetime Warranty against manufacturing structural failures.

A. What Is Covered

  • Seam separations and structural stitching failures under normal, intended use.
  • Hardware functional failures (e.g., broken rivets, defective zippers, snap closure failures).
  • Fabric structural tearing directly attributable to weaving or manufacturing defects rather than external stress.

B. What Is Not Covered

  • Normal operational wear and tear over extended time (e.g., natural fading of indigo dye, minor fabric softening, pocket liner wear).
  • Damage caused by improper laundering, exposure to harsh chemicals/bleach, accidental snagging, animal damage, or severe physical abrasion.
  • Third-party tailoring, fit alterations, or self-repair attempts outside URWAN’s authorized facility.

C. Warranty Claims Process

To initiate a warranty claim, email info@urwan.com with your original order number, proof of purchase, and clear photos highlighting the structural failure. Upon evaluation, URWAN will, at its discretion, either:

  1. Repair the item free of charge.
  2. Replace the garment with an identical or equivalent model if non-repairable.
  3. Issue full store credit if the item is discontinued or out of stock.

4. How to Initiate a Return or Exchange

  1. Submit a Request: Log into your account portal on our website or email info@urwan.com within 14 days of delivery. State your Order ID, the item(s) you wish to return/exchange, and the reason.
  2. Reverse Pickup: Once approved, we will arrange a complimentary reverse pickup via our logistics partners. Please keep the item packaged securely with all original tags attached.
  3. Quality Inspection: Upon arrival at our Bangalore facility, the returned product undergoes a thorough Quality Assurance (QA) inspection within 48–72 hours.

5. Refunds & Store Credit

  • Prepaid Orders: Once approved through QA, the refund amount will be credited back to your original source payment account (Credit/Debit Card, NetBanking, UPI) within 5 to 7 business days.
  • Cash on Delivery (COD) Orders: Refunds for COD purchases will be issued as a bank account transfer (NEFT/IMPS) or as an URWAN Store Credit / Gift Card valid for 12 months.
  • Shipping Charges: Original shipping fees and COD convenience fees are non-refundable.

6. Damaged, Defective, or Incorrect Items

If you receive a defective garment, incorrect size, or wrong product:

  • Contact us at info@urwan.com or +91 9738002530 within 48 hours of receiving the order.
  • Provide clear unboxing photos/videos showing the flaw or mismatch.
  • URWAN will arrange an immediate priority replacement at zero additional cost to you.

7. Contact Information

For return requests, warranty claims, or size exchange support, reach out to us at:

  • Brand / Legal Entity: URWAN
  • GSTIN: 26ACEFA8886G1ZU
  • Mailing Address: C011, SSVR Urban Flora, Immadihalli Main Road, Whitefield, Bangalore – 560066, Karnataka, India
  • Email: info@urwan.com
  • Mobile: +91 9738002530
  • Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST